Privacy Policy

How Veya collects, uses, shares and protects personal information.

Last updated: 3 August 2026

1. Who we are

Veya is operated by Veya, whose registered or principal business address is in the UK and US. You can contact us at info@veya.help.

For data-protection purposes, the business identified above is the controller of personal information described in this policy.

2. Information we collect

• Identity and contact information, such as your name, billing and delivery addresses, email address and telephone number.
• Order and transaction information, including products purchased, order value, delivery status, refunds and customer-service history.
• Payment-related information processed by our payment providers. We generally receive transaction identifiers and payment status rather than full card details.
• Account information and preferences.
• Technical and usage information, such as IP address, device and browser information, cookie identifiers, pages viewed, referral source and interactions with the website.
• Marketing preferences and communications.
• Information you provide in reviews, enquiries, warranty requests, returns or complaints.

3. How and why we use information

Purpose	Examples	Typical lawful basis
Provide products and services	Process orders, take payment, arrange delivery, handle returns and provide support.	Contract; legitimate interests
Operate and secure the store	Fraud prevention, account security, troubleshooting and service improvement.	Legitimate interests; legal obligation
Meet legal obligations	Tax, accounting, product safety, regulatory requests and record keeping.	Legal obligation
Marketing	Send offers or news where permitted and manage preferences.	Consent or legitimate interests/soft opt-in where legally available
Analytics and advertising	Understand use of the site and measure campaigns, subject to cookie choices.	Consent where required
Claims and disputes	Establish, exercise or defend legal claims.	Legitimate interests; legal obligation

4. Cookies and similar technologies

We use cookies and similar technologies as described in our Cookie Policy. Non-essential analytics, personalisation and advertising technologies should only be used after valid consent where required. You can change your choices through the cookie settings made available on the website.

5. Sharing information

We may share information where necessary with:

• Shopify and other ecommerce, hosting and technology providers;
• payment processors, fraud-prevention providers and financial institutions;
• warehouses, suppliers, manufacturers, installers, couriers and logistics providers;
• customer-service, email, analytics, advertising and professional service providers;
• regulators, law-enforcement bodies, courts, advisers or prospective purchasers where legally required or reasonably necessary.

Service providers may only use information for agreed purposes and must protect it appropriately.

6. International transfers

Some service providers may process information outside the UK. Where required, we use recognised safeguards such as adequacy regulations or approved contractual protections. Contact us for more information about relevant safeguards.

7. Retention

We keep information only for as long as reasonably necessary for the purposes described, including legal, tax, accounting, warranty, fraud-prevention and dispute-resolution requirements. Typical retention periods should be recorded internally and reviewed regularly.

8. Your rights

Depending on the circumstances, you may have rights to access, correct, erase, restrict or object to processing, receive certain information in a portable format, and withdraw consent. You may also object to direct marketing at any time.

To exercise a right, email info@veya.help. We may need to verify your identity. You may complain to the UK Information Commissioner’s Office if you are unhappy with how we handle your information.

9. Marketing

You can unsubscribe using the link in an email or by contacting info@veya.help. Transactional messages about orders, deliveries, recalls or service matters are not marketing and may still be sent where necessary.

10. Children

The store is not directed at children and we do not knowingly seek to collect personal information from children. Contact us if you believe a child has provided information to us.

11. Security

We use reasonable organisational and technical measures intended to protect personal information. No internet service is completely secure, so you should use strong, unique passwords and contact us if you suspect misuse.

12. Changes and contact

We may update this policy and will publish the revised date. Questions and data-protection requests should be sent to info@veya.help or to the postal address stated above.